At Maraluxe Swimwear, we design every piece with California-inspired precision, but we understand that sometimes a return or exchange is needed. Our policy reflects the same attention to detail as our signature crossback and halter designs.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required
  • Items must be returned in original packaging

Note on Swimwear Hygiene: For health and hygiene reasons, we cannot accept returns on briefs, bottoms, or any swimwear items that have been tried on without protective undergarments.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our California-based team will review your request within 24-48 hours and provide return instructions.
  3. Ship Your Return: Once approved, package your items securely and ship to:
    Maraluxe Swimwear Returns
    4421 Pin Oak Drive
    Long Beach, CA 90805
    USA
  4. Processing: Allow 3-5 business days for processing once we receive your return.

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return Request – Order #[Your Order Number] Dear Maraluxe Customer Care, I would like to request a return/exchange for my recent order: – Order Number: [Insert] – Date Received: [Insert] – Items to Return: [List items with sizes/colors] – Reason for Return: [Fit/Quality/Other] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for your replacement item.

International Returns

For our global customers (excluding some Asian and remote areas):

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Final Notes

We stand behind our technical swimwear designs and California craftsmanship. If you receive a defective item, please contact us immediately at [email protected] – we’ll make it right with the same precision we put into our high-neck swimsuits and crossback designs.

For any questions about our policy, don’t hesitate to reach out to our customer care team.

With sunny regards,
The Maraluxe Swimwear Team